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Refund Policy

Refund & Return Policy
Effective Date: May 28, 2025

Thank you for shopping with Haftners. We strive to deliver high-quality products and excellent customer service. Please review our refund and return policy carefully before making a purchase.

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1. All Sales Are Final

We do not accept returns or offer refunds for reasons such as:

  • Change of mind

  • Ordering the wrong size

  • Preferences regarding color, style, or fit

Please double-check your order before confirming payment.

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2. Exceptions: Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will evaluate the issue and may offer:

  • A replacement of the same item (if available)

  • Store credit

  • A refund, only if a replacement is unavailable and the item is deemed defective by our team

 

Required:

  • Proof of purchase

  • Clear photos of the damage or defect

  • Unused and unworn item with original packaging (where applicable)

 

3. Exchanges

We offer size exchanges or product swaps for:

  • Items in brand-new condition

  • Requests made within 7 days of delivery

  • Items returned at the customer’s expense

If the requested item is out of stock, we will issue store credit.

 

4. EU Customers (Right of Withdrawal)

In accordance with EU consumer protection law, EU customers have the right to withdraw from a purchase within 14 days of receiving the goods without giving any reason.
However, this right does not apply to:

  • Custom or made-to-order items

  • Worn, used, or damaged products

  • Items returned without original packaging

To exercise this right, email us at support@haftners.com within the 14-day period.

 

5. Return Instructions

If eligible for return:

  • You must contact support@haftners.com to initiate the process

  • We will provide a return address and any required forms

  • Return shipping costs are your responsibility unless the item was defective or sent in error

  • We recommend using a trackable shipping method

 

Returned items must be:

  • Unused

  • In original packaging

  • Returned within 14 days of authorization

 

6. Refunds (if applicable)

Refunds are only issued if:

  • We are unable to replace a defective item

  • An order is canceled prior to shipment

  • You are an EU customer and meet withdrawal criteria

Approved refunds will be issued to your original payment method within 7–10 business days. Original shipping fees are non-refundable.

 

7. Store Credit

Store credit is issued in the form of a digital code usable on our website. Credit never expires and can be used on any future purchase.

 

8. Late or Missing Refunds

If your refund is delayed:

  • First check your bank account or credit card statement

  • Then contact your payment provider (it may take time to post)

  • If still unresolved, email support@haftners.com

 

9. Contact

For any questions or concerns, please reach out to us utilizing available contact information.

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